Store Manager

Company: Ezcorp Inc
Location: Miami
Posted on: May 18, 2025

Job Description:

Pay range is based on experience from $19.00/hr to $23.00/hrThe Store Manager provides leadership, coaching and operational direction to teams to maximize revenue and effectively control expenses to achieve business and financial targets for a store business unit. The SM completes all required development/training assignments and is responsible for the development and training of their store team. The SM demonstrates exceptional customer service and oversees and engages in sales and lending activities and is responsible for day-to-day operations and delegation of duties. The SM helps to maintain a positive work environment and culture by building relationships with Team Members.Key responsibilitiesEnsures superior customer service standardsEnsures proficient execution of the sales and lending processes are to standard for self and teamMaximizes revenue growth, operating margin, and controls expenses to ensure the assigned location meets or exceeds all financial objectivesEffective budget management inclusive of P & L for assigned locationInventory ControlEnsures personal and team adheres to Company Policies, procedures, and compliance including all regulations regarding firearmsOversees all aspects of labor, staffing, onboarding, training, and retentionEnsures cultural alignment with Company Core Values and Guiding PrinciplesCritical TasksDrives revenues and controls cost to deliver budgeted operating marginsEnsures personal and team compliance and executions of all Company Programs, policies, procedures, initiatives, and safety/security measuresCompletes and oversees accurate and proficient sales and loans transactionsAnalyzes reports on key business metrics and provides recommendations and necessary actionsFollows procedures for securing Company and customer assets and ensures they are followed by teamEnsures personal and team standards for superior customer serviceAssists with Talent & Succession planning, and ensure staffing and retention efforts, and performance and development plans are in place for teamEnsures all Team Member onboarding and training are completed per Company Guidelines, including personal training requirementsEnsures engagement and turnover are in line with Company expectationsProvides direction, coaching, development and performance feedback to Team Members and partners with leadership and HR as necessaryHelps Team Members understand how their daily goals align with Company strategic goalsFacilitates new program roll outs and change managementPerforms daily management responsibilities (loan walks, store merchandising, ticketing standards, and backroom organization, opening/closing drawers and store, etc.)Create store schedule to ensure appropriate coverage and labor efficienciesConducts or participates in investigations as requiredEnsures personal and team compliance with the Company's Code of Conduct and maintains respectful and safe working environmentAdheres to all local, state, and federal laws and regulationsDrives using personal vehicle as needed (bank transactions, offsite training, transfers, etc.)All other duties as assignedExperience1+ years of management or supervisory experience.Prior experience in the pawn industry is a plus and may justify considering candidates with less experience than the minimum requirementsHigh School Diploma or GED requiredMust possess and maintain a valid driver's license and car insurance in current state of residenceMust obtain Pawnbroker licensing in states where requiredSuccessful completion of prerequisite Career Path Programs, preferably before assuming this roleAs required by location assignment, ability to be assigned as a Responsible Person by the ATFMeet minimum age requirement of 18Competencies - Job Specific Knowledge, Skills, and AbilitiesStrong analytical, numerical, and problem-solving abilities, comprehensive understanding of the pawn business and business financials, including P&LStrong planning, organizational, and time management skillsStrong interpersonal, written, and verbal communication skillsAbility to counsel, coach, develop, motivate, and provide directions and plans to achieve objectivesAbility to uncover root causes and determine solutionsStrong knowledge of retail merchandising practicesAttention to detail and accuracyAbility to effectively delegate responsibilities and follow upAbility to identify and select talent using interviewing and recruiting best practices Computer skillsPhysical Demands and Work Conditions (for anyone working in stores)The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the Team Member is required to stand; use hands and fingers when manual dexterity is required to handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The noise level in the work environment is usually moderate. The Team Member is frequently required to walk, stoop, kneel, or crouch. The Team Member is occasionally required to climb or balance. The Team Member must regularly lift and/or move up to 25 pounds. It is required to use carts and other available equipment to assist with lifting when using the "Buddy Lifting System" is not possible. Specific vision abilities required by this job include close vision and the ability to adjust focus.The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.About UsWe are looking for Team Members to lead the way today and to step into greater roles tomorrow. When you bring us your passion for service excellence, we'll provide development and career paths to enhance your skills in a fun and fast-paced environment. We offer competitive pay, generous bonus potential from day one, and great benefits!We are committed to fostering an environment that values belonging and development for all . This commitment includes providing equal access to, and participation in, employment opportunities, programs, and services without regard to race, creed, religion, color, national origin, disability, gender, sexual orientation, gender identity, veteran status, or age.Headquartered in Austin, TX, EZCORP is traded on the NASDAQ stock market under the symbol EZPW and is a member of the S&P 1000 Index and NASDAQ Composite Index.To view documents you have acknowledged, navigate to the My Tasks section on the Candidate Home tab. Click the Completed tab. Click the blue Review Documents text for the desired Job Title.
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Keywords: Ezcorp Inc, Miramar , Store Manager, Hospitality & Tourism , Miami, Florida