Reservation Agent
Company: Gale Hotels
Location: Miami
Posted on: February 16, 2026
|
|
|
Job Description:
Job Description Job Description Job Title: Reservations Agent
Department: Reservations Reports To: Director of Rooms FLSA Status:
Non-Exempt SUMMARY: The Reservation Agent plays a pivotal role in
providing exceptional customer service and efficient reservation
processing. This detail-oriented individual assists customers with
their booking needs, offering travel suggestions, and ensuring a
seamless reservation experience. RESPONSIBILITIES: Assist and
advise customers in selecting from a variety of travel options.
Make reservations based on customer requirements and budgetary
allowances. Check the availability of accommodation or
transportation for customers' desired travel dates. Help plan
travel itineraries by suggesting local tourist attractions and
places of interest. Process payments and send confirmation details
to customers. Resolve any issues that may arise with bookings or
reservations. Sell and promote reservation services, including
additional offerings such as tour tickets, travel insurance, or
upgraded accommodations. Answer customer questions about the
reservation process. Up-sell when appropriate, informing customers
of additional services or special packages. Provide support to
customers needing to amend or cancel a reservation. QUALIFICATIONS:
Experience working in sales or public relations, preferably in the
hospitality or travel industries. Customer service experience.
Multi-tasking and time-management skills, with the ability to
prioritize tasks. Proficient in Microsoft Office Suite. Data entry
experience. Flexible working hours. EDUCATION: High School Diploma
/ Bachelor's degree in a related field is highly preferred.
LANGUAGE SKILLS : Excellent verbal and written communication skills
in English and Spanish (preferred). REASONING ABILITY: Excellent
verbal and written communication skills, with the ability to
interact effectively with guests, associates, and external
partners. Ability to work well under pressure and respond quickly
and effectively to emergencies. PHYSICAL DEMAND S: The physical
demands described here are representative of those that must be met
by an employee to successfully perform the essential functions of
this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform essential functions.
Prolonged periods sitting at a desk and working on a computer or
standing for a prolonged time. Must be able to lift up to 15 pounds
at times. WORK ENVIRONMENT: The work environment characteristics
described here are representative of those an employee encounters
while performing the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities
to perform essential functions. This job is primarily performed in
an office environment with a moderate noise level. While performing
the duties of this job, the employee is required to frequently
inspect inside and outside areas of the property location and may
be exposed to on-going construction and various weather conditions.
The noise level in the work environment may range from moderate to
loud. The above job description describes the primary duties and
qualifications for this position. The company reserves the right to
modify, add, or remove duties and other duties as necessary. This
candidate for this position is an at-will employee and subject to
termination with or without cause or notice.
Keywords: Gale Hotels, Miramar , Reservation Agent, Hospitality & Tourism , Miami, Florida
